Investor Charter in respect of Investment Adviser (IA)

A) Vision and Mission Statements for investors

  • Vision: Invest with knowledge & safety.
  • Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B) Details of business transacted by the Investment Adviser with respect to the investors

  • To enter into an agreement with the client providing all details including fee details, aspect of Conflict  of  interest  disclosure  and  maintaining  confidentiality  of information.
  • To do a  proper  and  unbiased  risk  –  profiling  and  suitability  assessment  of  the client.
  • To obtain registration  with  Know  Your  Client  Registration  Agency  (KRA)  and
  • Central Know Your Customer Registry (CKYC).
  • To conduct audit annually.
  • To disclose the status of complaints in its website.
  • To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers  and  associated  SEBI regional/local Office details in its website.
  • To employ only qualified and certified employees.
  • To deal with clients only from official number
  • To maintain records  of  interactions,  with  all  clients  including  prospective  clients (prior to onboarding), where any conversation related to advice has taken place.

C) Details of services provided to investors (No Indicative Timelines)

  • On-boarding of Clients

           o Sharing of agreement copy

           o Completing KYC of clients

                                         

  • Disclosure to Clients

           o To provide full disclosure about its business, affiliations, compensation  in the agreement.

           o To not access client’s accounts or holdings for offering advice.

           o To disclose the risk profile to the client.

  • To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.

D) Details of grievance redressal mechanism and how to access it

  1. In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.
  2. If the  investor’s  complaint  is  not  redressed  satisfactorily,  one  may  lodge  a complaint with SEBI on SEBI’s ‘SCORES’ portal which is a centralized web based complaints  redressal  system.  SEBI  takes  up  the  complaints  registered  via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
  3. With regard to physical complaints, investors may send their complaints to: Office of Investor  Assistance  and  Education,  Securities  and  Exchange  Board  of  India, SEBI  Bhavan,  Plot  No.  C4-A, ‘G’  Block,  Bandra-Kurla  Complex,  Bandra  (E), Mumbai – 400 051.

E) Expectations from the investors (Responsibilities of investors)

  • Do’s

  1. Always deal with SEBI registered Investment Advisers.
  2. Ensure that the Investment Adviser has a valid registration certificate.
  3. Check for SEBI registration number. (Please  refer  to  the  list  of  all  SEBI  registered  Investment Advisers which is available on SEBI website  in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13)
  4. Pay only advisory fees to your Investment Adviser. Make payments of advisory fees  through    banking    channels    only    and    maintain    duly    signed    receipts mentioning the details of your payments.
  5. Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
  6. Ask all    relevant    questions    and    clear    your    doubts    with    your  Investment  Adviser before acting on advice.
  7. Assess   the   risk–return   profile   of   the   investment   as   well   as   the liquidity and safety aspects before making investments.
  8. Insist  on  getting  the  terms  and  conditions  in  writing  duly  signed  and  stamped. Read these  terms   and  conditions  carefully  particularly  regarding advisory fees, advisory  plans,  category    of    recommendations  etc.  before  dealing    with    any Investment  Adviser.
  9. Be vigilant in your transactions.
  10. Approach the appropriate authorities for redressal of your doubts / grievances.
  11. Inform SEBI about Investment Advisers offering assured or guaranteed returns

  • Don’ts

  1. Don’t fall for stock tips offered under the pretext of investment advice.
  2. Do not provide funds for investment to the Investment Adviser.
  3. Don’t  fall  for  the  promise  of  indicative or  exorbitant or  assured returns  by  the  Investment  Advisers. Don’t let greed overcome rational investment decisions.
  4. Don’t fall prey to luring advertisements or market rumors.
  5. Avoid doing  transactions  only  on  the  basis  of  phone  calls  or  messages  from  any Investment adviser or its representatives.
  6. Don’t take decisions just because of repeated messages and calls by Investment Advisers.
  7. Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
  8. Don’t  rush  into  making  investments  that  do  not  match  your  risk  taking appetite and investment goals.
  9. Do not share login credential and password of your trading and demat accounts with the Investment Adviser.